Support & FAQ | Base Markets

Trading Support You Can Rely On

Get answers fast with our CFD broker FAQ and expert support team. Email us or request a call back — we’ll respond within 48 hours to keep you trading smoothly.

Trading FAQs

Got questions? Find the answers you need.

Yes. We offer up to 500:1 leverage across account types, providing flexibility while helping you manage risk.

Spreads are variable. Base Zero offers raw spreads starting as low as 0.0 pips on major pairs.

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We currently offer the MetaTrader 5 (MT5) platform with ultra-fast execution, desktop, and full mobile access. Would prefer to trade on another platform? Please share your feedback and we will do our best to get it added!

Only Base Zero charges a $4/lot commission. Base Standard has no commission, and Base Pro offers tailored structures for professionals.

Yes. Base Zero and Base Pro are built for scalpers, EAs, and high-frequency strategies.

Accounts FAQs

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Base Zero – Raw spreads from 0.0 pips with a $4/lot commission. Built for scalpers and algorithmic traders who demand precision.

Base Standard – No commissions, just simple all-in pricing. Ideal for traders who value simplicity and access to bonuses and rebates, with full support included.

Base Pro – Institutional-grade pricing and priority support, designed for professional and high-volume traders.

Compare Accounts

Yes. You can switch accounts at any time via your client portal or by contacting support.

It depends on your funding method:
  • Crypto deposits: Minimum of $200.
  • All other funding methods: No minimum deposit required.

Base Standard offers flexibility and support, making it a great starting point. Base Zero is better suited for experienced traders.

Deposits & Withdrawals FAQs

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Mastercard, international bank transfer, and crypto (USDT, USDC).

$200 across all payment methods.

No. All deposits and withdrawals are free from our side. Your bank, card issuer, or crypto network may apply their own fees.

Card and crypto deposits are instant. Bank transfers can take up to 3 business days.

Card and crypto withdrawals are instant. Bank wire withdrawals are processed from our side on the same day - if it is a business day - but can take up to 3 business days to arrive in your account.

This is a standard anti-money-laundering and fraud-prevention measure. Funds are always returned to the original source of deposit.

No. We only accept payments from accounts held in your own name. Third-party payments cannot be processed and will be returned.

Yes. All retail client funds are held in segregated accounts with our regulated banks. Every transaction is protected by bank-level encryption and strict anti-fraud monitoring.

Most deposits are instant, but if your funds haven't arrived within the expected window, contact our support team via live chat or email and we'll resolve it quickly.

Forex
FAQs

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Start with a demo account, learn currency pairs, and use risk management tools like stop-loss orders. Begin small and scale up as you gain experience.

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Select a regulated broker with competitive spreads, fast execution, and strong fund protection. Support and transparent pricing are key.

Yes. Forex carries risk due to market volatility and leverage. Manage risk with proper position sizing and never trade more than you can afford to lose.

Spreads start from 0.0 on Base Zero. To see our spreads on Base Standard, please view the below comparison table.

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Segregated accounts distributed across multiple financial institutions to diversify and reduce risk.

MT5
FAQs

Got questions? Find the answers you need.

To access MT5, download the platform on your desktop, mobile, or use the web version. Log in using the trading account number, password, and server you received from Base Markets.

Once you're inside the platform, you’ll find everything you need to manage your trades:
  • Market Watch: View all available instruments and their prices.
  • Charts: Analyse the market using different timeframes and tools.
  • New Order: Open and close trades quickly.
  • Terminal window: Track your open positions, history, balance, and alerts.

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